Taco Bell

I’m sorry but this is nasty. I realize that me asking for my money back after being unknowingly upsold on my food by an AI program is frustrating for the people working behind the counter but this is almost inedible. I’m also poor so thank you for not understanding.

Things are going down hill here. The last few times there was some careless people working the drive through & the food didn't taste right. Though girl in the drive through today was sweet and friendly I got crumbs instead of chips and my burrito seemed to be missing something. I don't have enough time to go back so I'll be stuck with whatever they give me.

I ordered food with Destiny and she was very very rude I paid $25 with card and it went off my card and I only owed $4.91 left and she said I still owed $30 she said she was the GM at the store and she was wearing the same as a regular crew member I called a different store to find out if she was a GM at this store and she said no and she will be sending out an Email out to the GM at this store letting the GM know one of the GM Crew member is telling Customers that she is the GM at this store. She was super super rude with hand jesters and 5 customers were behind us just left because of how rude she was she definitely need to get a write up or fired. She can't be acting like this at all.

You guys are amazing from the guy who was scrubbing the outside sidewalk, Jeff, being so kind and super friendly and helpful and did a great job , and to the worker behind the counter, Shalawn, being kind and amazing, talking to my wife, Keeta, who loved her service and her energetic positive vibes. She definitely deserves credit on the customer service she displays. Thank you so much we will definitely be back and look forward to seeing her again. Thank you all!

If I would give this restaurant zero stars I would. It seems they are incapable of ANYTHING. Try to order something in the drive thru and want it ‘supreme’ sorry can’t do that. Have to pay individually for ea extra even tho online give me the option for 1.00 more. Ok, fine. I order online. Get there and they don’t have Dr Pepper. It’s literally the ONLY soda I treat myself to. Ok, fine just refund my drink. We can’t. What do you mean you can’t? Because I ordered online, I can’t get a refund have to do it online. THERE IS NO OPTION FOR A REFUND ONLINE. so I guess I just eat the money I paid for a drink that this store absolutely REFUSES to help me with. I will NEVER EVER be back. Probably not ever to Taco Bell in general. A shame since I work downtown and spend far too much money eating lun