Taco Bell

This was my first time eating at Taco Bell since December 2024. I had avoided it because I’m not a fan of using self-order kiosks, and other locations had previously told me it was their policy not to take orders at the counter. However, this new location was a pleasant surprise—they took my order at the counter and provided excellent customer service. I also appreciated how neatly organized the hot sauces were. I’ll definitely be coming back soon!

This review is not about Taco Bell itself, just this location, and whoever owns this franchise at this location, you should not be proud! I thought I would give this place a second try, brand new location, drive thru empty & barely anybody inside! You order light sauce, they give you extra sauce, you order no sauce they give you tons of sauce! What’s confusing is that they repeat your order before you purchase, then when you leave, get home, your entire order is wrong! The employees that work at this location do not pay attention, And I just wanna point this out, You should probably not be on your phone when someone comes up to the window to purchase! With all the Taco Bell‘s locations in this valley to choose from, I would stay far clear from this Location!

This review is for this specific location, NOT Taco Bell in general. I've visited this location 5 times since opening, and out of those 5 orders 4 were missing items. The latest time they were missing so much of the order I drove back and showed my receipt. They brought the manager out because they had forgot several items and they didn't seem to believe me. I know its hard to believe that they forgot that much food, but I just wanted the food that I paid for. The Taco Bell off Hot Springs & the Taco Bell off Scott are both much, much more reliable. Even on big orders they rarely forget anything, while this Taco Bell will forget something every time and then give you a hard time about how much they forgot.

In general, you don't go to Taco Bell for excellent customer service but that is what you'll find at this location. They also have consistent quality food and every time I have been, my order has been perfect. This team is doing an extraordinary job and I will definitely be here regularly.

Four different employees stared at me when I was asking for help at the counter and they continued with their conversation then gave me attitude when I asked for the receipt. The restaurant was dirty no one bothered stepping out to clean up. I guess they were busy laughing at customer because something was funny to them back there. The tacos were stale and lacking filing. It’s crazy the price of food goes up and yet it’s worse food and treatable service. I would never recommend anyone visit this new taco bell here. They clearly don’t care about their job.