Taco Bell

Went here yesterday on a whim and while the service was normal/friendly, half of our food was ice cold. I understand that food cools down but this was like beyond room temperature by the time we got to our destination (5mins away in a warm car). My burrito also had a few chicken chunks that were dried out and crunchy. The grilled part was super oily but I figured that was normal? The flatbreads were good but kinda cold. Nice sauce to bread ratio. Not looking for a refund or anything, just want to let others know what to expect.

I usually use the drive thru. It's efficient and the staff is kind. My husband is disappointed that the lux box has come with cinnamon twists instead of nachos the last couple times we've been thru.

I write this review with mixed feelings. I have been a vegetarian for sometime. I ordered a taco off the vegetarian menu and received it with meat inside. I was shocked and devastated to say the least. Upon calling I was met with the friendliest most apologetic staff member. The only reason this isn’t a terrible review is that worker not only expressed deepest apologies but also invited me to come to Taco Bell and get new food so they could make it right. That is the definition of amazing customer service.

Today, a few days later, we purchased two supreme lux boxes. I always customize for black beans since I am a vegetarian. The chalupa I swapped in was a black beans since one, you can even see ‘BB’ on the product name, yet beef is shoved in. I have had my chalupas ruined like this sooo many times at this location I can’t swap in black beans, because its default a black bean one! They don’t care to read jorders properly just throw them in the box. Ive gotten products with lettuce and beef (not asked for) and when opened I saw they had the audacity to try and scrape it off like my dad did when I was 10. Of course they did a poor job and I threw the stuff away. Im not sure if they cant read orders properly choose not to. I feel like their negligence is deliberate lately. They make your order s

Stupidity I tried them again and now they are even worse! Worst Taco Bell in Fort Smith. Cold food I waited inline 10 minutes for and they didn't add the chalupa sauce as usual but sure charged for it and added a ton of tomatoes even though I ordered NO TOMATOES! The worker's will not give a damn if they messed up your order. Will argue and refuse to make it right. Chulupa shells so hard they were crunchy and chewy. Done with Taco Bell.