Taco Bell

This might be the worst taco bell I've been to. Customer service is bad. I ask them to double grill my quesadillas they said they can’t, mind you i used to work at Taco Bell I know you can. One time I mentioned they forgot my nacho cheese the lady said she put my name in the book and when I came to get my nachos and cheese the manager or whoever she was said my name is not in the book so i can not get my nachos. One time i asked them in my breakfast burrito to put the potatoes on the side instead of in the burrito She said she would have to ring me up for a side of potatoes thati would have to pay extra for. This is sad how bad their service are.

The 12/23/2025 11:05 pm crew at East Rochester all deserve a raise because they made the most delicious quesarito known to man in impeccable timing !!

I come to this location on a regular basis after work since I work close by. Each time I go, I’ve had nothing but friendly interactions with the staff and my food is always ready on time when I come pick it up. I’m pretty sure they see me walking up and know me by now since I’m a frequent customer lol The few times I’ve gone on the weekends, if my food is not ready by the time I get there, they’re usually pretty busy through the drive through and the amount of cars in the parking lot. Inside is busy as well. If I have to wait 5-10 minutes longer from the expected time, that’s not a big deal bc the food is always hot and there are worse things than having to wait a little longer (I work with beings that live and die so that’s worse than having to wait a few extra minutes). The restaura

Do NOT go to this Taco Bell. I was going through the drive through during the rain, and it was hard to hear the speaker. I though the operator was asking me if I would like anything else, so I said, "no thank you", and then a lady comes on and says "CAN YOU LISTEN? He asked if you want a drink.". I left the drive through without the order. Anyone going to this I would highly recommend the Wendy's next to it; they have staff that will treat you with respect. Whoever was the lady on the speaker at 8:40 AM today (October 30th), I wish you to learn basic manners.

You lost out on 10 cars worth of sales because of poor service. Stay open if your drive thru is full of customers who are waiting to order. I Waited 30mins to be told you are closed and your drive thru lane isn't wide enough for two cars so we are all trapped here. Very lame.