sweetFrog

Purcellville Sweet Frog is always clean and well maintained! Considering there is usually just 1 employee working at a time, they do alot! Yes, tipping can be out of control in some places, but please remember who has kept the yogurt machines full, clean, toppings cut up, toppings always filled/available, tables cleaned, floor swept, cones made, and so much more. There is WAY more that goes on behind the scenes in these shops than you know.

Closed 30 minutes early for no reason. Employee had a friend in the store after closing. He refused to let us in and gave us fake reasons as to why he closed early then told us to leave. I’m very disappointed with the management of the several sweet frogs I’ve been too recently

This is a self serving frozen yogurt shop. The environment is clean. The flavors of yogurt are plenty. I always enjoyed coming to this place until recently,, they added tipping to the checkout screen, with choices of 18%, 20%, and 25%. As someone who routinely tip 20% or more at a sit down restaurant or hair salon, I think this is another example of America’s out of control tipping culture. Since this is a self serving shop, customers pick their own bowls, select and pump yogurt into their own bowls. The staff only handle the final check out. So, why is tipping even suggested? With a traditional tip jar, people may sometimes volunteer to leave a dollar or two. But with a screen shoveled right into your face, suggesting a tip of 18-25% for no service performed, do they treat tip as tax no

This (and their Leesburg location that the owner suggested I also visit) were hands down the cleanest and best maintained Sweet Frogs I have ever been to. Absolutely earned the five stars. I'll be coming back!

Normally I have great custom service here and the frozen yogurt is good but tonight we came in five minutes before closing and all toppings were closed and female employee was extremely rude. Male employee came out of the back after obviously hearing the manner of service and tried to supplement with better service (greatly appreciated). As someone who has served in customer service (and did so as a teenager) I understand the minimum expectation for service and execllent service. The female employee fell far below. The male was excellent. As previously mentioned, normally have excellent service but one time has left an unfortunately sour taste.