Surcheros - Gainesville, GA

We love Surchero’s at our hometown, but this location is not nearly at the correct standard. Chicken had a noticeably worse consistency and complete lack of flavor, and the scoop was 2/3rds of the normal size— and I’m being generous with that estimate. The included picture was taken after maybe 2-3 bites were eaten. In addition, the toilet was filthy and covered with urine. Service was okay.

I want so badly to love this place more. The food is delicious. We placed an online order for pickup twice and both times our queso was left out and this most recent time one of our loaded bowls did not have sauce bc they were all out of it. Having worked in the restaurant industry and having access to those phones numbers from online orders I feel like a call was warranted to ask if another sauce was preferred to none. Each time I’ve called and gone back up to receive my missing items and the workers are super kind and get me what I’m missing but it should be a rarity not the norm.

Grand opening was today. A friend loved this Tex Mex when it was a different name before it was rebranded. Good portion of meat and a lot of toppings to add. Best thing if you get the burrito they have different types of wraps, they can grill it to get that nice little crisp on the outside, and even grill some veggies for the inside of the burrito. Two burritos and a drink with 18% tip came out to be $36 something which is a great price considering other fast food chain of this type.

UPDATE: This location has really gone downhill fast. The biggest thing is the A/C is always on full blast and it doesn't appear that the heat is ever used at this location. The ingredients selection is always cross contaminated with ingredients being mixed from dropping them in each container. The tables are almost always not clean as well as them being out of at least 1 or 2 things every time you come in and the employees are less than accommodating as they simply say "Yeah we are out of (beans) or (rice)" like it's no big deal. For the higher prices on the menu at this Gainesville location, this location is sadly not the norm for Surcheros. I'm not sure if it's simply a different owner than most, but this is not the usual at all and really a disgrace for Surcheros. Something will need t

Ordered DoorDash and for about the tenth time or so in a row, they’ve forgotten something. Our chips and queso were left out and because of the ingredients being mixed that’s been mentioned in a few other reviews, my wife got a mouth full of cilantro which she can’t eat. She orders specifically to avoid that. I drove back up to the restaurant roughly 20 minutes after the meal was ordered and delivered to claim the missing chips and queso and I asked the staff if someone checks the orders before they go out. The best answer they could give me was “usually but we’ve been busy”. That’s not an excuse even if they were busy but it was likely just a lie to get me out of there as basically all of the ingredients were full and there was only 1 other person in there when I came in. This location wa