Surcheros Fresh Mex

Disappointing experience. I stopped here for lunch while trying to stick to my diet and was really disappointed. I ordered a loaded bowl with just protein and no rice. What I received was about half a scoop of chicken, a light sprinkle of lettuce, and a few tomatoes — everything felt barely added, like it was dusted on. The meal alone was $12. I asked for extra chicken and was given a very small additional scoop, barely more than a side sauce, for $3.50 extra. I added a drink for $2.70, plus tax and tip, bringing the total to $22.39. For that price, the portion — especially the protein — was absolutely not worth it. When you’re dieting, you really notice portion sizes and value, and this just didn’t deliver. I left feeling unsatisfied and disappointed, and honestly wish I had gone some

Surcheros started in my hometown, so it’s honestly sad to see how this Savannah location is being run. I try to give grace and assume maybe they’re just having an off day, but this has happened every time I’ve come in. They’re consistently out of food, what’s available tastes old or stale, the drink machine is flat and the tea tastes off, and the dining area is dirty, tables are covered in crumbs and clearly haven’t been wiped down. I’m not someone who likes to complain, but something needs to change here. This location could be great with better management and attention to cleanliness and food quality.

I don’t know what’s going on with the new management here, but when they start nickel and diming customers, It really makes you realize how much better of a service you get at other similar Tex-mex places. They want to charge $.50 for a tiny side of dressing, want to charge for an extra bowl that I had them separate our order in, not extra food, just an extra bowl, and the manager even wanted to charge us for water. WATER. We love the food there, but we can get a chipotle or Moe’s instead. Very comparable. At least they care about their customers. This management has terrible customer service skills and is actually driving away customers, including our entire family. Hoping that this company changes their gauging of customers:( maybe one day we can go back when management changes…

I have received moldy queso that was not white, but orange in my recent order. I really hope I don't get sick. This is not my only complaint. Previous times the queso was alright but my burrito was somehow cold and did not taste right. I don't mean to compare this location to other but, what ever is wrong needs to be upgraded. Sadly, Surcheros is becoming a huge turn off. I will not purchase from here again. I am very sad. I wish it was a one time mistake but it is an occurring thing that happens when I purchase from here.

Do not waste your time with this location. You're not getting your money back even if you didn't get your food, and they will call you a man if your voice is slightly deeper. Not friendly, will never be ordering from this location *EVER* again. I placed an order online, where the options are Pickup, Drive Thru, and Delivery. I entered my delivery address, and it took me to select my restaurant, where I chose this one. This is misleading, because it did not tell me this location doesn't offer delivery from anywhere but DoorDash and Uber. I ordered my food, placed it, and the order confirmation page told me my Pickup order was confirmed. I *do not* have a car, so I cannot pick up my order. I called immediately to request a refund, and the employee over the phone told me they already starte