Sugarjones

Shout out to the incredible team at sugarjones for amazing client gifts (holiday platters), cupcakes, and 2 beautiful and delicious special order anniversary cakes. I can't even describe how tasty these cakes were! Thank you for going above and beyond with your service. I appreciate you and will definitely order again! 🧁🎂🍪

We picked up our birthday cake and the ages were wrong on the cake. I looked back at our text exchange and saw it was an error on their part, which the owner verified when he was alerted. They attempted to fix the cake but still was not done properly. The word happy birthday was not even centered on the cake. Looked like it was rushed. The experience eating the cake was a huge disappointment. The cake tasted stale and just simply it tasted like an old cake. The cake completely separated from the inner frosting like an old cake would do. I contacted the owners and was told my cake should have been served at room temperature and the cake was not an old cake. I asked for something sort of refund but only was offered a $25 gift card to THEIR store. The owner was issuing excuses and pretty much

I placed a cake order for my bestfriends birthday, and it came out ABSOLUTELY BEAUTIFUL!! The cake was also absolutely delicious! The staff is very kind, and professional! I would rate 100 stars if I could, Sugar Jones is worth EVERY SINGLE PENNY! Thank you all for making my friend’s surprise birthday a wonderful memory! You’ve gained yourself a regular!!

Sugar Jones large cookie platter: 48 cookies for $85- Here is what we received: 6 chocolate chip cookies, dry sugar cookies with a drizzle of royal icing and predominantly molasses and gingerbread (which are basically the same cookie); so no variety. Tried to complain, but we did try the cookies, so they will not give even store credit. It was an expensive disappointment. They are over hyped in this area; therefore, they do not have to worry about customer service. Never again. I was ill and couldn’t bake; I thought this would be good for my family but everyone was disappointed.

The customer service was amazing!! Also, the atmosphere was great. The rotating cupcake flavors are great as every time I come in, I am give the opportunity to try flavors I normally wouldn't have picked out if every flavor was available. However, I must say their churro flavor which is there always is absolutely amazing!! Would 100% recommend this bakery!! I can;t wait for my next visit.