Sugar Spoon Bake Shop

From setting up my order to pick up the team was very friendly and caring! Our cakes always look and taste amazing!

I am not usually one to leave a negative review on a small business that I stop into, especially as someone who has worked in customer service before and has business owners in my life but today, I went into the Sugar Spoon with relatives, after a very hard day for our family, to get a treat after lunch. We were a larger group, about 7 people, and we were all being helped by a young girl who was great. Halfway through our experience the owner came in with an extremely rude and aggressive attitude/domineer to us and even made a stink about us wanting separate containers due to allergies and going separate ways after this stop. She said “they don’t do that” and tried making our group feel like an inconvenience. As i mentioned, we all have lots of patience and understanding for business owner

Called to inquire about a large order for a holiday lunch. The woman on the phone was extremely short with me and seemed uninterested in assisting me. She stated I could not place an order of holiday cookies but they had holiday boxes available in store. I asked what was in the box and she kept repeating ”an assortment”. Seems odd a bakery won’t accept an advance order worth a few hundred dollars. I would recommend looking elsewhere and saving yourself a headache.

Absolute worst experience I’ve ever had at a bakery. Tried to purchase 6 individual slices of pie that were previously packaged separately at 6.25 a piece, plus ) additional cupcakes. I asked owner for a box and I would Rebox myself as I’m headed to a gathering. Keep in mind I’m her last customer of the day— so these cupcakes and key lime pie are going to either be sold tomorrow morning or thrown out. She refused to let me purchase the single pieces of pie at FULL PRICE and put them in a box saying I could not use her counter for that. Honestly, I’ve been going to Italia Bakery for years and now I know why. What awful service. I wouldn’t enter that establishment if you paid me too. The owner was awful and I’m so disappointed.

We LOVE getting treats from Sugar Spoon Bake Shop. Everything is always so delicious. We ordered our wedding cake from them in our favourite flavour, Salted Caramel. We also ordered assorted mini cupcakes which were a big hit. The service is great and the treats are always perfect!