Subway

I had a very disappointing experience at Subway today. The employee (her name sounded like Ziel) showed very poor hygiene and service while preparing the food. First, she did not change her gloves between preparing different customers’ orders, which is very concerning from a food safety perspective. Proper hygiene should be basic practice when handling food. Second, the sandwich was made very poorly. The bread did not seem fresh, and the ingredients were thrown together carelessly. The sandwich was not packed properly at all, and everything fell apart when I opened it, which you can see in the picture. Overall the food looked messy, the preparation was rushed, and the quality was not what I expect from Subway. I hope management looks into this and reminds staff about food hygiene, glove

A lovely young lady Ziel welcomed me and took my order. She was so friendly & made the best sandwich I’ve had at Subway & I tried the little Snackwich and it was perfect and so tasty. Others ordering seemed to know her as regulars. She’s lovely and should be a manager.

Any business would be incredibly fortunate to have Ziel on their team. Even if you were allergic to sandwiches, you would still want to come to this Subway for the pleasure of interacting with Ziel. She's a genuinely wonderful happy person and we need more Ziel's in the world. Oh, and the sandwiches are good too.

I called to place an order and was extremely frustrated by the lack of basic customer service. The staff member I spoke with was unhelpful and dismissive from the start. She told me that a 24-hour notice was required for a single platter, which has never been my experience at other Subway locations or even at this location previously. I explained that I was calling four hours in advance and asked if they were especially busy, but she ignored the question. When I asked if I could instead order four footlong subs due to the urgency, she responded, “well I guess I have to do that,” and then hung up on me. This interaction felt rude and unprofessional, and it was disappointing to be treated this way when simply trying to place an order.

If I could, I would give the store a zero star. I attended the store on May 5, 2025 after receiving the subway coupons. My coupon allow me to purchase large sub and get complimentary potato rings with a drink. Me and my wife with our baby we ordered large sub and we asked if we could replace the potato rings with nachos with the two dollars additional cost as stated in their store that we can upgrade the meal with nachos on additional cost for $2. The girl at the counter nodded and she gave us nachos and regular cup and the sub, but she accidentally overcharged us. When we brought this over to her attention, she said she’s new and she was very nervous so she wasn’t able to make the refund so she told us to come the next day and there’s someone else who would process the refund. We were be