Subway

This four-star rating is based primarily on the hard-working staff, and their attention to detail. But I’d give corporate and local ownership a one-star rating for their “modernization” which lead to a factory-feel, assembly-line approach to customer service. Removal of the large menus and replacing human interaction with four large self-service monitors, leaves one feeling like a robot expecting 3D printed sandwiches. I realize this is probably cheaper in the long run, but it feels cheaper too, with a diminished sense of customer value. I also realize the digital age has turned many people into zombies who would rather not communicate with the staff, but those people can continue to place their digital orders via phone, as usual. The last thing I want to do is touch some dirty monitor

I didn’t even get to get my food or anything. My daughter placed an order online at around 1:45. The order said it would be ready at 2:05 which is bogus in the first place but oh well. I didn’t realize it was going to take 20 minutes and i just didn’t have time for that so i attempted to call the store so i could cancel the order for her. I called the store 5 separate times and they never answered. So i cant go and get the order because i work at 2, and my daughter isn’t old enough to get it by herself. I’m very dissatisfied with this entire online experience. Why would it take 20 minutes when it usually takes 2? Why did nobody answer my call? It’s just a bit frustrating because i doubt i’ll be able to get that 8$ back. I usually love subway and have been eating at this specific location f

I don't blame the staff on site for my low rating. I blame the new electronic kiosk used for ordering your subs. I can understand why Subway would be implementing it, it's ordering system goes completely against everything that makes Subway Subway. The main thing about Subway is your ability to order your sub YOUR WAY. And while their new kiosk system does allow for customization of your sub order, it leaves no place for Special Instructions. For example, I like my sub with mayo first, cheese second, meat third, & toasted last. However, their default system means they will only make it meat first, cheese second, toasted third, & mayo last. There should be an option to build your sub from scratch, picking the ingredients you want in the order you want. That would the best way to make it YOU

All the employees needed to do was read my order, which was placed through the Subway app, but they neglected to get the order correct. I received the wrong kind of bread and I wanted my sandwich toasted. I will not use the app again….i will walk into the shop from now on to ensure I get my order how I want it.

Subway is always great but we tried to use the app to place an order. Spent 15 minutes getting it in (lots of unexpected guests) then it said nothing was in the bag. Then tried calling the store and no answer.