Subway

I ordered a Subway Club, but they were out of roast beef. I asked if they could substitute another meat or at least give me more of the others that come on the sandwich, but the employee said she couldn’t because of a new policy that doesn’t allow them to deviate from the recipe. That makes no sense, especially when customers can freely add or remove any toppings they want. So I ended up paying full price for a sandwich that was missing one of the main ingredients, with no effort made to make up for it. Really poor customer service and a frustrating experience.

Absolutely awful. Will never come here again. I got a chicken teriyaki TOASTED. and it was cold. The girl putting my sandwich together had long hair in a pony tail, she turned around and her hair was in my sandwich! And she asked what i wanted on it. I said how it comes. She said "i don't know how it comes what do you want?" ... like what? Waste of money. I didnt even finish the sandwich because again, the chicken was cold to touch (we ate there!) And the bread was hard.

Customer service? Whats that? You put the meanest and angriest employ (older lady who looks native) at the front to make the sandwiches. Absolutely rude to everyone and has an attitude problem. And $15 for a footlong without a combo. The deli are the commissary is a far better choice. Would give it a negative star if I could.

Waited 5 minutes for Loraine to arrange cookies. When I was finally able to place my order, her demeanor was as if I was an inconvenience even though I was the only one in line. There needs to be some retraining on customer service etiquette. Update: I just wanted a scoop of smashed guacamole for a protein bowl. Lorraine was huffing and puffing the whole time. What an inconvenience. Then, she tried arguing that it's $2 for a single scoop of guacamole even though the menu board contradicts her, but who the heck am I? A PAYING CUSTOMER.

I go here everyday from work for my lunch break to try and lose weight on the Subway diet but it seems the workers don't like working there and also need to work on their customer service skills and tact and be a bit more patient when taking orders. *Update: Had a sandwich from them yesterday and the bread was awfully hard and stale. *Update 2: When I tried to ring up and pay for a drink Lorraine was too busy with some paperwork apparently that she couldn't come to the register for just a few seconds? Saying "you'll have to wait" is not good customer service.