Subway

I order here often both online for pickup and in person. The product is always great as well as the service. The place is always clean. I’ve only had one time that I ordered online and my order was not ready when it was said to be out of quite a few times. The only reason it was not ready was because the parking lot was packed full of vehicles along with about half a dozen people inside ordering. The wait was less then 5 minutes and completely understandable with how many people were there at the time.

We had placed an online order. The order said that it would be ready for pickup by 12:05 in the afternoon. We got there, wasn’t ready. I waited, then proceeded to ask about my order. They stated that I may have placed it in a different location. Asked for proof, then when I showed them and that it took my money. They said “OH, it does that sometimes. We don’t know why.” “ you will have your money back in 24 hours.” Ok, 24 hours! Are you going to give me gas money for driving all the way to pick up nothing but attitude from the workers? The one worker was stressed, I could tell you possibly didn’t work there very long. The other one was plain out rude and disrespectful. She made it seem as it was my fault that their app online service was my fault. I will be talking to management. Poor poor

Can’t get the order right. Ordered a sandwich with 2 items on it. Got home 15 minutes away and they added lettuce and tomato. Not on the order!!! Can’t be eaten as person is allergic to tomato!! Tried to call to ask them to make another but they are too lazy to even answer the phone and I shouldn’t have to pay for the sandwich twice to get 1 edible sandwich. I tried calling 7 times. Also ordered a steak and cheese wrap and only got half the meat! Was barely an inch thick and I order the same thing every week at evart subway.

Absolutely love this place! We keep coming back because there is a older female worker (redish hair) and she deserves a customer service reward. Always accommodating, friendly with a smile! I wish I knew her name but she makes the place so joyful and we will continue to spend our money here! The food is Fresh and amazing service.

Ordered 50$ worth the food online and picked it up. Live 20minutes away didn't have a single thing right. Nothing was toasted, forgot to check for all my items of course some were missing. Nothing was toasted, one small strip of bacon for a footlong BLT.. and wrong sauce on two other footlong.. If it isn't being made in front of you then don't go their. Manager is rude to and will tell you that you're lying. I didn't ask for money back or free items. I am gonna complain when 50$ and a 40min drive is all messed up. And I have to drive all the way back just to get what I paid for. I will never come back or order online again. And when you go in they are eating food over the prep area. God knows what all fell in the food ur getting.