Subway

I visited Subway in Inwood, WV on January 14, 2026, at approximately 5:05 p.m. to pick up my order. My sub was ready upon arrival, and I confirmed with the employee that my requested toppings had been included. After returning home and getting halfway through my sandwich, I discovered a long, straight hair inside the sub wrapping. I immediately stopped eating and documented the incident at the time, though I no longer have access to the photo. An entire month has passed since the incident, and while I attempted to save the image for future reference, I have been unable to locate it. I submitted a complaint through Sammy, Subway’s AI assistant, and allowed sufficient time for a response via email. I do have documentation of that contact. However, I received no reply regarding the food con

I placed an order online for my Husband to pick up this evening, with a very specific set of instructions in the “ special instruction “ list &’ of course, it wasn’t followed. My sandwich wasn’t cut entirely in half, the onions & peppers were not toasted on to the sandwich, & the Sriracha overload killed it for me. Also, using entirely to much chicken 😆 Portions Ya’ll. Portions.

I came in Sunday evening. The young lady was vacuuming the lobby she seen me coming and shut off the vacuum cleaner, which I thought was very polite. It made it a lot easier for me to order being an older person that is hard of hearing the gentleman behind the counter who made my sandwich was very polite and very good at what he did. It was a very pleasant experience. I will be back.

My sub was well made and the employees were very friendly and patient. They put up with all my picky requests. The cookies here are fire.

It’s 6:30 pm And they told me they are closing right now. I can clearly see they are happy inside not wanting to finish the job. Just telling another costumer to leave