Subway

Derby, NY · Sandwich shop

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Derby
#11
of 15 restaurants
City Percentile
29%
rating percentile

Subway is a restaurant located in Derby, NY. It is one of 15 restaurants listed in Derby. Its 3.8-star rating is slightly below the Derby city average of 4.3 stars. It ranks #11 of 15 restaurants in Derby. There are 10 photos associated with this location.

About Subway

Your local Derby Subway® Restaurant at 6853 Erie Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery,... More

Hours

Friday10 AM–8 PM

Customer Reviews

★★★★★ 5.0 Shannon Bacon · Feb 2026

Excellent tuna sub today. Half. Girl taking care of service was amazing! Acknowledged me and said I’ll be right with you. Customer service was outstanding! Having kind of a bad day and this young lady checked on me! I appreciated that entirely. Also. Excellent tuna. Yum. Italian herb and cheese bread.

★☆☆☆☆ 1.0 Britzygail25 · Dec 2025

Incorrect order on both items. No sauce and bread tasted stale not toasted

★☆☆☆☆ 1.0 Cassandra Roberts · Feb 2024

This place is a total joke. I ordered and paid through the app, including one o the newly advertise footlong pretzel. I arrive to pick it up and there's no pretzel. I could hear someone on the phone in the back. Waited about 10 minutes, saying Hello a few times, before she even came out to check to see if anyone was there. When I asked about the pretzel, she stated they don't have any. When asked how I can get my money back, she stated "I don't know, you can go on the app and contact customer service, we are privately owned". I get home, finally find a place on the app find where to contact them and put that in. I finally open my buffalo chicken flatbread to find there's no buffalo sauce. My husband ordered a salad with lettuce and spinach, and there was no spinach. I called the store and

★★★★☆ 4.0 Charles Saia · Aug 2019

I went in 1/2 hour before close on 08/12, I was greeted warmly. The chef was patient as I pondered my choice. Then she made me an excellent Turkey sub. Overall a great experience after a long day, probably for both of us and she never let it show. This is an employee who adds value to your company's brand. I highly recommend this location.

★☆☆☆☆ 1.0 Devin Auspland · Sep 2024

Came at 11am on Wednesday and everything locked. I waited few mins, tried the number and nothing. Someone finally walked in and hasn't turned the lights on but is sitting on their phone behind the counter not prepping to open even though sign says 10am.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Sandwich shopCatererFast food restaurantTakeout RestaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.