Subway

I went inside today a little after 4PM to place an order to-go… and was greeted and assisted by Mark. He was very bubbly, positive, kind, considerate… and was very pleasant! I walked in feeling hungry… and I left feeling happy that I opted to get Subway today instead of making food at home 🙌🏽 (Side-note that isn’t necessary but I feel like mentioning it to spread awareness to being kind to one another) I haven’t had the best days lately due to personal reasons… and have developed a bit of social anxiety creeping up on me. Mark and his kindness restored faith in humanity for me… and I sincerely appreciate him for that! So, thank you Mark… and thank you Subway, (Located in: 1401 US-175 Suite 210, Crandall, TX 75114) for hiring and having an employee like him who makes an impact outside

Worst customer service, somehow they only had wheat bread I don’t know how but I guess that’s how it works but that’s not the worst of it all The two guys that were working had the worst customer service I’ve ever seen in my life, they put my food in the oven and it wasn’t even cooked all the way. Also, I asked for for bacon and pepperoni, but only got bacon. It was so bad that I had to go to the subway in Kaufman just to not ruin my appetite, but Jonny enjoyed it, but I didn’t.

I ordered on the app, and my steak was cold (the cheese wasn’t even melted), they didn’t add my pickles, cucumbers or extra ranch that I ordered. Our chicken nachos we ordered no tomatoes or onions - we get it home and it has extra tomatoes and onions but no chicken. When we drove all the way back to replace the nachos (before I seen that my sandwich was also wrong), the manager Jonathan didn’t even offer a cookie or anything for my gas (since it was their mess up).. This is the worst Subway ever!!! I will drive all the way to Forney (Helms Trail) for their Subway from now on, their food is ALWAYS fresh and ALWAYS right. Do better Crandall. How freakin hard is it to read an order! P.s. wish I woulda got a pic of the nachos before bringing them back.

I do have to admit, my order is usually wrong, whether it’s something replaced, missing, or not enough food in general. I had a visit today and I was served by a black guy (I don’t know his name) and he gave my family a decent sized portion, which is something the store usually struggles with. I would like to thank him for his service!!

I don't think the service industry is the right fit for the young guy at this location. He struggled with simple, written directions - both in terms of default sandwich ingredients (plastered right in front of him), and my 1-2 modifications per sandwich - and then completely ignored me by the time I was paying at the register. No apology, no thank you for stopping by, not even eye contact. I'd inadvertently become invisible. He crumpled up my receipt and tossed it before I even had a chance to ask for it. This hasn't been the sole negative experience at this location. We've given them about 4-5 second chances in the past month or two, to no avail. The food has been consistently disappointing while the service leaves everything to be desired.