Steak ’n Shake

We like Steak N Shake because the fast food prices have gotten out of hand and this is one of the few places that isn’t too high. When we walked in we were greeted by the kitchen staff. We ordered at the kiosk and headed over to get our drink and a young man asked us if we knew how to use the soda machine. You need to scan the QR code to get the machine to work so don’t forget to grab that receipt when you use the kiosk! The same young man brought the food to our table instead of calling it out like they usually do. One thing I also noticed was the floor was not sticky! The floor usually is sticky or greasy on past visits. Our food was hot and fresh and it tasted like the fry oil was new. We were asked if our meal was good by two employees. They came around the dining room and got the tray

While I realize things are becoming more automated these days this just goes TOO FAR! They have no registers, only kiosks to order and pay for your food. Amazingly after I did all the work myself it asked me to add a tip! For what?!?! We also had to fill our own drinks and bus our own tables. Just what would I be tipping for? Bathrooms were also in serious need of cleaning. Food was good though! But to be honest not good enough for me to come back here. Just not impressed.

If you want a soulless experience, and to not be bothered, this is definitely the place for you. The food is still good, but I won't visit this location again. I remember when there were servers, with a hands on experience from the staff - when no matter what time if the day I came in, even over night, there were customers, many. Now, the dining room is usually empty... Nobody to take your order - even at the counter - you place it on a device... Your order is then placed on a counter counter, name called over the loud speaker, and then they are gone. Employees don't even make sure with you that there's nothing else you need... A $16, one meal order and, not even somebody to make your non-refillable drink, with a qr code to scan in order to get your drink, that puts an exact amount an

Really great burgers. I was surprised actually. It's been a long time since I've been to a steak and shake. And I don't know if it's all in my head, but I feel like the beef tallow fries are truly tastier. I find it exciting that they are accepting Bitcoin for payment too.

Another Great in American History reduced to a Kiosk.. I'll give the staff at the grill kudos for saying "hello welcome in".. Even the drink fountain is kiosk receipt activated. <shaking head in shame>. I'm genuinely crushed by this experience... luckily the food was hot, fresh, quick, and service was friendly.