Steak 'n Shake

I usually wouldn’t complain above it food. But tonight my partner and I came through the drive-thru we ordered our food. Gentleman who took our order was polite and repeated our order to confirm what we asked for. I ordered a # 9,l and my partner a # 10 and asked to add bacon. My burger no bacon mind you it’s supposed to come with it. My partner’s burger also no bacon which I was charged $2 for it. Also, both of our fries were cold. It’s just disappointing because I was just bragging to my partner today how I hadn’t had a bad experience here and now I have.

Chili tastes great. I was given crackers this time. Frisco Melt tastes great but is too greasy and sloppy looking. Definitely needed napkins because even the outside of the wrapper was greasy. Unfortunately, they did not give us any nor did they give us a straw for the drink. The drink had no ice.

We stopped going to steak n shake years ago because service was so slow. We decided to give it another shot. Now they have ordering kiosks which I think actually helps as you are no longer waiting on a server. Milkshakes were great and kids liked their burgers and fries.

THE DRIVE THRU ATTENDANT hooked. Me. UP. like as if I was her best friend. I had the crispiest tenders I’ve had in my ENTIRE LIFE. The staff was killing it with their customer service skills. I was literally just coming home from an event downtown, and just wanted some food to “tie me over” and turns out this meal was LIFE CHANGING MY DUDES. If you don’t go to this stake n shake then you, my friend, are losing out on not only crispy tenders - but also crispy service.

I would not go to this restaurant. They only take orders via Self servekiosk. I had four people in my party. Every person in my party ordered a type of chili. I paid for the total in the amount of $46.99. I was confronted by employees who stated that they ran out of chili because they were so busy. They asked if I could order anything else. Knowing that the Bill, would it be much less without the chili, I decided to just put in another order and be refunded my money. The Manager On duty stated that he avoided the items off the check and that I would be refunded my money within five business days. He also told me to contact the manager in the morning to make sure that He refunded in my bank appropriately Nothing showed pending at my bank account. Only posted. I called the next day and the