Steak 'n Shake

So I gave the food a 4 star the chili was fantastic as always. The garlic double was good. The burger was a little too crispy but still good. The person who took my order was quick and very cool. Unfortunately the younger guy who was at the window lacked window skills we had a 15 minute wait which I didn't know there was 5 people that had ordered a big carryout. So no communication just left us sitting in the car for 15min. And when he did hand us the bag he didn't apologize about the long wait and there was no napkins so I had to ask for some. And then when I get home I realize he gave me a fork and not a spoon for my chili. Need a new window person in my opinion because I was the only person in drive thru and he couldn't communicate that there was a large order in front of ours and gave

Ordered two double double cheeses. Picked up /drive-thru. Both cold and no onions on one of the burgers. How can you eat a burger without onions?Terrible Burger with gamie taste. First time trying and was really looking forward to it. Disappointed.

My order was lost between the kiosk and the kitchen. My son was done eating and ready to leave before they figured out that since the kiosk thought I paid but the transaction didn't get ran my order went to order purgatory. I never received my food and was told to watch my transactions to see if it shows in the next few days... I could request a refund then.

Great food. Quick. Beef tallow fries now! (& You can buy the tallow if you like) Only demerits are ordering by kiosk & having to scan your receipt to fill your drink - but those won't bother everyone.

This is a love hate kinda place for the ol' donkey. On a good day the burgers and shakes are terrific. On other days everything just plain sucks. Very inconsistent. On this visit the lobby was dirty and no table service ever since Covid just sucks. The prices are still good though. And in this visit the shake in the frosty glass was perfect and on point. So 5 tail wags from Eeyroe for the shake. A shame the place was so dirty and that table service still does not exist. Your mileage will vary here each time...