Starbucks Spring Street

So I came to this Starbucks with my partner and it was hot and we wanted to get some frappuccinos. There were no cars in the Drive-Thru and just a few cars in the parking lot. I ordered my favorite drink, a venti caramel ribbon crunch frap with extra caramel and crunch on the top and bottom. He ordered peppermint mocha iced latte. We pulled up and paid and my biggest worry was that they got my order wrong, because usually I'll just let it go and drink it the way it is, but not be happy about it. When the drinks came I looked at it and I was ecstatic that they had gotten it just the way I like it. However, that was the least of my worries. As we started to pull away,( out of that tight little turn they have in their drive-thru) I realized that they had not put my top fully on. And since the

I was disappointed because I’ve been a customer here, yesterdat I ordered 2 white chocolate mocha with Soy, grande and Venti size, I redeem my rewards for my White Chocolate mocha Venti, i don’t know why but everytime I redeem my rewards my coffee doesn’t taste good. Like they don’t do it right. Sometimes my white chocolate mocha has no taste and yesterday was worst, it’s not coffee, It doesn’t taste white chocolate mocha that i always ordered here everyday. Its really frustrating coz when I drink my coffee I’m already at work and i can’t go back to change it.

I come to this store everyday. Usually I order pick up in store. Today 11/12/25 around 10:07-10:10am the two ladies that helped me at the window were very rude and had no customer service skills, also laughed at me waiting for my drink when I informed them I was still waiting for my second item, I’m not a Karen but don’t be disrespectful if you don’t like your job, cause I’d be wrong if I slapped that grin off your faces right? Do better. Will be going to a different location from now on(:

I had a drive thru order and when I asked to change my drink to iced the 2 baristas refused to change my drink and suggested I get back in the drive thru line. They said management does not allow it. What a poor excuse. The people there are jerks and have no idea sense of customer service. Other Starbucks would have changed my drink but this guy was saying that other people were waiting behind me. It wouldnt take long to make an iced coffee. Sad to say I will not come back to this location. If you get your order wrong they will not help you.

What in the world!! Whoever made my matcha need to be fired. It barely has any matcha only milk not green at all. Truly disappointing!!