Starbucks

Stopped at this location while traveling with family. There were two guests seated and no one in line. No one greeted us when we walked in nor did anyone say anything when I walked to the register. I opted for whole milk with the caramel macch. That was a mistake because my entire drink tastes like whole milk and no expresso, this is my usual. I used points to redeem this drink which makes even more disappointing that it tastes horrible. Additionally we were waiting for our orders in the seated area and our names were never called. So we were just sitting until I checked the counter. No customer service interaction at all. The young lady that took my order appeared short patient when one of my kids wanted to change their order. Very helpful! Store was clean but the first bathroom had poop

I ordered my drinks online 20 mins before getting to the store and when i arrived only ONE of my 3 drinks were ready amd they were getting other orders out and i dont understand how you only make one drink in the order and skip the others. I was inside for 10 min before asking for my money back as nothing that i ordered was ready. They could of atleast given me the drink that was sitting there for 20 mins with the foam all fallen to the bottom. Deff disappointed. They need better organization.

I always order the same thing but today I wanted to try something new. I went through the drive-thru and the lady helped me decide and was very patient in describing new products. A friendly smile greeted me out the window and I love the cortado she suggested. ❤️

I ordered a white chocolate mocha w/ strawberry puree. They barely put any puree in my frap and it was basically crushed ice. No coffee flavor, nor white chocolate and couldn't taste the strawberries nor even see them. It was awful. This is the worst Starbucks location in Rowan and Cabarrus County. Pay alot for something it deserves to taste good.

Went in on Sunday and ordered a hot white chocolate peppermint mocha waited “20” minutes and never got my order. Ended up leaving with NO coffee after paying. This store has issues with getting orders out in a timely manner. Seems worse when you go inside. I am DONE with Starbucks!!! I’ll go to a local coffee shop who appreciates my business. See Ya!!!! ✌️