Starbucks

Horrible experience. My family loves Starbucks and we have never had an issue until today. We have been buying Starbucks for years. We love the lattes, breakfast sandwiches, etc. This morning, we ordered our normal Chai and Matcha latte but this one looked different. The matcha was not mixed at all. ( I included a picture) I asked a young lady walking by (thicker white lady with blonde hair) who was very nasty why our drink looked unmixed. She stated they don’t mix the matcha and she couldn’t help us because we already touch the cup. She then stated is there anything I you’re waiting for, in a nasty tone. Feeling confused and insulted, we said yes, we are waiting on our food and she walked away. The gentleman at the drive thru passed us our food and apologized.

I stopped here today after leaving the Wawa next door because I wanted to surprise my daughter with one of the new holiday drinks. I ordered through the app, which showed a 4–7 minute wait time. The store and drive-thru were completely empty, so I pulled up to let them know I was there. The woman on the speaker said my order “just came in,” which was fine — I didn’t mind waiting at all. But when I got to the window, she told me that “for future reference” I’m supposed to wait 12 minutes before coming to pick up my mobile order. I asked what the difference was between ordering through the app versus ordering at the speaker (especially with no customers ahead of me), and she couldn’t explain it. Instead, I got an attitude for simply asking. Then, when she handed me the drink, the lid wasn’

I had ordered two coffees which they were supposed to be the same drink just different size I clearly told the cashier I wanted the same coffee drink which both were supposed to be “iced” just a “bigger size” but instead they gave me the venti version a hot coffee. We waited for a good 10ish minutes until they said that “David” was up next so we saw they made the grande version and said that David’s drink was ready and put the grande drink in the front counter where we could see but no one called that the venti drink was ready they just put it to the side where all the other drinks were standing without us even knowing because we were waiting for an iced venti coffee. So I came up to them and told them I’m also waiting for a venti one of the “same” drink and I’m assuming the manager said t

So I just stopped in to get a coffee and egg white bites. My coffee came up right away but I was waiting quite a while for my egg white bites. I walked over to the girl by the oven and politely asked if my egg bites are ready and she snapped and said she was putting them in now. Then turned to another employee who needed to tell her to calm down and take a deep breath which I find absolutely ridiculous that you’d get so worked over a question. Anyway then she was doing something to the bites she seemed to take a while to put them in the bag! This is what I got! Management please handle this and I’d like a refund! These were not touched! I order every single day! There is no excuse for this behavior!

Great coffee! Good staff! Great location to meet and relax with family or friends! Always feel welcome here. Sam and Ronnie are great! Variety of coffees and pastries!