Starbucks Coffee Company

Hello, I am writing to report an unacceptable experience at the Starbucks location in Williams today. I had placed a mobile order and, as I frequently do when traveling, stopped by this location. Upon arrival, there was a sign on the door stating that the lobby was closed due to short staffing and that customers with mobile orders should call the store. I followed those instructions and called to let them know I had arrived. While my order was being prepared, I politely asked if I could use the restroom. I was told no and was refused entry. The employee who spoke with us, who I believe said her name was Cece, stated that she could not allow restroom use or let us inside and that she would be fired if she did so. Another customer was outside with me as well, and we both expressed that as

The drive through service was terrible ! Asked for a blueberry oatmeal usually comes with the works . My oatmeal only came with the blueberries. The gentleman was very rude say well that’s all you said is blueberry. He explained you have to order the individual toppings . Never had to do that before at any other starbucks . He seemed so inconvenienced when I asked if I could have the other toppings with it . Told him thank you got nothing back just silence. Will not be using this Starbucks again .

Waited 20 minutes for my drink. Staff need to get faster and be more consistent with the way they make their drinks. I get the same thing every time I come by and it always taste different or it looks different. Management needs to get involved and retrain staff! With Dutchmans being built across the street, I might just switch over to them If things don’t change.

Chronically understaffed. The wait for your order is consistently way longer than you would expect for a small town Starbucks that doesn't look that busy from the outside. It seems (from a former retail worker) that they cut worker hours. The 2 frantic baristas behind the counter struggled to keep up with demand from the drive through and counter sales. I'm sure the investors of sbux are happy to see low labor costs, but we stopped coming here on our drives through because of the long wait for the last few years.

Waited 20 minutes for two hot chias with one person in front of me!! There was a line for drive thru, but 4 staff were working it. I’ve never seen so so SO many flies inside a place, dirty floors and bathrooms, distrusting!! Dutch Bros is opening across the street, maybe they’ll be faster. Best part, drinks tasted terrible. Train better.