Starbucks Coffee Company

Stopped by this morning on my way to work. The young man working the window was so rude. He was yawning into the speaker, didnt give a greeting and cut my order off after my drink order. I had to ask to add on a bread and after he told me- "cool, pull around." No drink sleeve was given either for the coffee. First & last time ordering here. I will not be returning to this location.

I went this morning to get my self a treat before work and I ordered a banana matcha protein and when I got to the window I was waiting first to pay wile the girls was talking when I explained to her that the coffee she handed to me was wrong she closed the window and replace my order that was still wrong but I kept quiet because they where more busy arguing with another employee than giving good customer service. I know we all have our off days but you have to leave your issues out the door and concentrate on the job you are hired to do and not argue with other employees and take your headset off and walk away not professional at all.

Okay I always order on the app and let me tell you after the remodel they had, they have downgraded so much the service, the food, and making the drinks. They charge .60 more for extra caramel drizzle and they never put extra I always have to tell them and on top of that I asked for caramel crunch, I get to work and there’s none in there I paid extra for it. The food I get is always cold and they handed me a sandwich that looked like it was just smashed in the bag.Such a joke. I’ll just start going to the Starbucks at the pike. I’m always having a problem with them messing up.

Best starbucks in western mass in my opinion. I'm never disappointed and the staff are wonderful. If you want a coffee, latte or breakfast sandwich the way you like it, doesn't taste freezer burned and consistent each time than this is your place.

I always use apps made order. Yesterday and 3/25 I was ordered same thing Lavender Oatmilk Latte which was hot. But they made cold twice. When I came to the store, I was standing there over 3 minutes and nobody responded me.by the way,I was the only customer at that time. And I walked down to cashier try to telling them I was ordered hot. She is like oh, ok and ask another stuff just redo without any apologies. That’s fine. And the stuff she has purple highlights hair made a hot for me and very rude pushing the drink to me, I was like did I do something wrong made you had that attitude to me? To be honest I never had this kind of experience in other Starbucks around the world.