Starbucks Coffee Company

Love this location usually makes my drinks perfect so today I had to get a refund today JESSICA doesn’t know how to make cold form. I ordered the Dubai chocolate matcha and she confirmed the cold form was in the drink so with me mentioning JESSICA confirmed which also confirms it wasn’t sitting at the top as the pic pictures shows. Cold foam training class may be overdue! Presentation and good attitude is everything! Usually I get that at this location this morning not so much so JESSICA earned this location a 1 star review.

The service people were very rude, I kept trying to reassure them that I was not angry at them but I paid $15.75 for a drink and $10.50 for muffin and I just wanted my cup to be filled up to the top and not a quarter of my cup to be empty. I told them that I don’t get Starbucks a lot so if they could help me I would appreciate it. The guy just kept asking me well what do you want and the other woman was dealing with me as if she was irritated. The whole interaction I just kept apologizing for not knowing what certain things meant and what that would do or create in my drink. I just wanted more understanding and guidance instead of them

Don’t order frappes and specify whether or not you want light whip cream, no caramel etc. This location ignores your requests and you drive off and realize you have paid over $20 to not have what you asked for!! DISAPPOINTING AGAIN!!!

If I could give this place 0 stars I absolutely would. I usually do not write reviews but my experience today, 11/11/2025 at 7:45 AM was the absolute WORST and the baristas were EXTREMELY rude! I ordered the exact same thing I order everyday: an Iced Americano (blonde espresso) with SF Vanilla, Extra Heavy Whipping Cream and 7 Stevia. When I got to the window, I gave my drink a quick taste and immediately noticed that it was incorrect. I then asked the young lady at the window if I could please have a small cup of extra heavy cream on the side (which has never been a problem) she replied "umm we're a little busy right now, you should ordered that at the intercom" I politely asked for the manager, I then checked the receipt on the cup I noticed it said, "3 pumps of vanilla and heavy cream"

Very disappointed. This was my favorite location to go to but they keep giving me “coffee” with no coffee. I asked for an ice coffee with a splash of cream and they give me a full cup. I asked the barista if they could fix it and she poured more coffee in and didn’t offer to make me a new one and seemed annoyed. I just told her to keep it at this point. Picture is after she added more coffee.