Starbucks Coffee Company

the experiences here just get worse. i can feel the service getting worse every time i go. whether it’s employee service or bad quality merchandise, starbucks is falling off. i got breakfast this morning. i order a ham and swiss panini and a VENTI pink drink with NO STRAWBERRY INCLUSIONS. i pull up to the next window and i get served a grande pink drink with extra strawberries. i don’t make a big deal about it BUT then the give me my panini and i take it out to eat it and it’s the size of a hot dog. i took a pictures and i wish i could show you. genuinely hot dog width. 20 dollars for that!!! i’m not a big complaining person. i normally swallow it down and walk away. but this needs reporting. other times i’ve gone and ask for a mango dragonfruit lemonade and they give me a strawberry açaí.

The barista’s were very kind and efficient. My coffee was super good. I also tried their new jalapeño pocket chicken pesto for such a small item. It packs flavor in every bite highly recommend it 200 cal.

Wrapping up another month in Naples and wanted to share that the mornings I was greeted by Allison, they made me smile. She is always cheery and greeting everyone, even sometimes with a little song. We will be back. Thanks to Alex as well who was very helpful when I had one problem order! Very professional and quick to help.

Two slices of lemon cake were served with green mold on them, presumably having been taken directly from the display case without being refrigerated. We returned them at the counter – the employee didn’t seem particularly surprised and simply offered to give us two new ones. We had lost our appetite and left this Starbucks, never to return, and without receiving a refund. Absolutely unhygienic practices and unqualified, unfriendly staff – it’s best to avoid this location!

Have been to this location several times. Normally Starbucks is pretty consistent with making good coffee, regardless of the location. However, almost every time I’ve been here there has been an issue. Between the employees simply being rude, to mistakes being made with the orders themselves it is just not a location I will come back to. Today I ordered a pumpkin spiced latte. When I got to the window, the employee was literally staring at me with a blank face; no greeting, no giving me the total, no handing me the point of sale device- nothing. Very bizarre. Then, I received the latte, but it was very poorly made. For one I don’t even know if there was coffee in it. They put a ton of syrup that was all collected at the bottom, the drink was orange, and then put a ton of nutmeg or whateve