Starbucks Coffee Company

I placed a mobile order this morning and still waited at least 15 minutes in the drive-thru line. At the speaker, the barista (Hannah) was super rude when telling me my mobile order wasn’t ready. Acting like my two items were a huge inconvenience to her. Tells me that the app “actually says when it’s ready… but in the meantime they’ll work on that. “ Basically acting like I’m stupid for being here any sooner.. Off putting, but alright sounds good??? I’m biting my tongue, and hoping I don’t have to talk to this rude employee again by the time I get my items. But of course, when I reached the window, the attitude continued — she felt compelled to meet me at the window which someone else was already working - completely unnecessary and uncomfy. She spoke to me condescendingly and explained h

(Drive thru). Just of the interstate with traffic light at entrance, so super easy getting in & out! Usually a couple cars in line for drive thru but the employees are efficient so not overly long wait (unless behind person making huge order. Should go inside for those)

Staff is super nice! Thanks for the sweet compliment you wrote on my gf's cup, "Love your hat". She knitted it herself, and the comment on her cup really made her smile!

Annoyed with this shop today. Free giveaway of a plastic cup for the holiday. I ordered on the app from the Holiday Selections menu this morning - no cup for me because "the White Chocolate Mocha" isn't a holiday drink?? Except it is on the app. No big deal, don't really need another cup. Then, the dear, sweet man who delivers Starbucks to my office staff every weekday get denied a cup. They literally know him by name because they see him several times a week and the "boss" says he doesn't get a cup. Excuse me? You just had the perfect opportunity to say 'thank you' and/or "I value your DAILY business" with a crappy little plastic cup that cost your store less than a dollar and you opted out? I don't know how you ended up in any position of authority but you really need reeducation in cust

The best Starbucks that ever was or will be. The staff is amazing ... friendly, fun, and "benevolent". Also a good source of pop culture knowledge, Halloween stickers, and creative samples! Messages on my orders are always personalized and unique as is the hand-off of items. Brian Niccol should make this Starbucks the poster child of the brand.