Starbucks Coffee Company

I would like to do a double take on this Starbucks in Potomac Village. I want to applaud the two workers working on the 7-9pm shift who saved me from a really really bad client. I almost lost it because a client decided to underpay me because I didn’t cheat for her daughter. They made a white mocha latte that was perfect and their kindness was duly noted. Starbucks manager need to stop abusing their employees. Service workers has it bad already. They deserve more. PS: Starbucks is not getting any of my money. This “Supervisor” Odke whatever her name is decided to make me leave the store using Starbucks’ buy or leave policy when no one has ever reinforced it in the store and I have been coming to this store for months and years. She tells me she basically has been watching the other custom

I went in to get a small coffee with room for cream, went over to the sugar area and noticed there were no sugars and no brown sugars but plenty of poison packets in green and yellow. So I asked the girl making the espresso if I could have some brown sugar packets and she indicated that they were out of brown sugar and regular sugar and that she was so sorry. I wonder why somebody didn’t walk 30 feet to Safeway to buy packets at 8 o’clock in the morning on a Tuesday. Foolish!

I come here a lot to do some reading and work, and the new renovation looks nice but feels off. There isn’t as many outlets available so I need to look out for the three seats that come with outlets. No more mini library basket they used to have with books that came from donations.They started giving you refills on some coffee and teas and use dine-in mugs but it feels more like a bribe than actual improved customer service. Their new policy of trying to connect with customers actually makes me want to run away. Greetings are super impersonal and automatic. Everyone feels more like robots. You go to this Starbucks - you get to use the bathroom, sit, but not able to ask for water. Another one, you can’t use the bathroom or get water. And some they don’t care and you can use the bathroom and

Great staff. Not nearly enough seating. Always a worry that there won’t be a seat when I go to work or meet a friend. Poor use of the space .

Had to pay an extra $4 to get them to make a cappuccino. They literally gave me a glass of hot milk and made me pay extra to put coffee in it.