Starbucks Coffee Company

I’ve been having issues for awhile with this location, such as not receiving my exact order, which isn’t complicated. It’s the most basic order ever. When the cold foam wasn’t included on my mobile order (which you pay extra for) I showed the girl working, she had dark hair and dark rimmed glasses with a medium dark skin tone, she rolled her eyes, dumped out a third of my drink and added the cold foam before slamming it down on the counter and walking away. Extremely rude and not professional at all. I said thank you even though she didn’t deserve it because that’s what you should do in service.

This Starbucks cannot get drinks right to save their lives. I’ve had numerous experiences here of receiving an improperly made drink and due to my schedule I can’t go back to get it fixed. The employees here are usually rude, I’ve only met one or two friendly baristas here. On top of getting drinks wrong, they take a long time to actually get drinks out. Every other Starbucks in Papillion is great, but this one just isn’t it.

Really bad experience at this Starbucks. The staff was rude and even scolded me when I went to pick up my mobile order at the drive-thru. They made me leave the line and wait just to go through again, which made no sense. And when I finally got my drink, it looked and tasted awful. Definitely not the kind of service I expect from Starbucks.

Our visit today was easy and fast. My son wanted a hot chocolate and I needed to grab a gift card for my wife. The service was very fast and there was very little wait time. They handled everything with a smile. the facility was very well maintained, stocked, organized. Overall, the visit was flawless.

I've gone here several times in the last year because it's across from the Shadow lake Mall. Do not waste your time here. The espresso always tastes burnt and leaves a bad taste in your mouth or they get my order wrong.