Starbucks Coffee Company

Cashier seemed inconvenienced because I wanted to order. Weird vibe. No courtesy or politeness. Also the seating is sparse and uncomfortable, they must not want it to be a comfortable place to enjoy your food. I don’t know what else to say, just a weird and uncomfortable experience. It’s a nice looking location, but the people working there seemed to really hate their jobs.

No internet!! I couldn’t use my Starbucks app after multiple attempts!! Wasn’t able to get my 5 days in a row bonus points even thought we had 6 visits in 5 days (of course this visit was on day 3). So frustrating! Staff was unfriendly too. We frequent Starbucks at least 3-4 times a week and this was the most frustrating experience we have ever had. No wonder the coffee ship down the street was lined up out the door and no one was on Starbucks. Step it up, New Buffalo Starbucks!! Train your staff some courtesy and manners… fix your internet.

Cute Starbucks in New Buffalo, located right along the main road, spacious, clean, and bright. Drinks were good too.

02/28/2026- 6:30 p.m.... what happened to good or even mediocre customer service these days?? These 2 workers need some training in hospitality. Order coffee and treated like youre asking for the moon... fake a smile if ya have to. Your job is customer service. Kindness is free.

Ordered a turkey bacon breakfast sandwich through the app. All I received was an egg sandwich. No cheese or anything, literally just bread and egg :( and it was stuck to the inside of the bag. Tried to call the store and all I got was voicemail. This was on Thursday. It’s still no Sunday and no call back. Couldn’t go back to the store as I was on my lunch break. I eat out most days and will not be returning back to this location.