Starbucks Coffee Company

Writing this on behalf of my sister who placed this order. We both wanted a hot matcha latte but the barista made them both iced which is fine but she didn’t even fill it up all the way and one of the cups was half empty. This is apparently the second time that this has happened. Really disappointed!

I mobile ordered a Vanilla Sweet Cream Cold Brew and another drink. The drink they made instead was a Cold Brew w/ Vanilla Sweet Cream Cold Foam. I asked the barista if she could remake the drink because it wasn’t what I had ordered. She just looked at me with a blank face and didn’t say a word. She proceeds to remake the drink, except she was talking to a friend and did NINE PUMPS OF VANILLA SYRUP and a MONSTROUS amount of sweet cream. My husband tasted it, and couldn’t even drink it. The drink recipe is 3 pumps of vanilla syrup and a splash of sweet cream. I politely asked for her to remake it, and she just looked at me. She said “How do you want me to make it?”. Then I told her the recipe (off of the app.) She proceeded to call her manager. I didn’t even ask for the manager. Anyways, I

I order online a mocha frappe blend with almond milk and when I came in the store to pick up my order my order was made very light and I asked for a remake because it normally doesn’t comes like that it’s mostly dark , I did ask nicely because I didn’t want no problems and the black girl with glasses, piercings on her face camo coat,blonde hair act like she didn’t want to make it and I watch her remade the order to make sure she doesn’t do anything stupid there were other customers, and the other girl Dallas look at it like there’s nothing wrong with it but if anyone goes to this Starbucks don’t be serve by them two they look like they don’t wanna work there just a heads up

I ordered a Caramel Macchiato and it was not made correctly and just tasted like watered coffee. Totally disappointing because I was on a road trip and really needed the coffee and go to Starbucks because the coffee is always strong. I couldn’t go back because we were on a road trip.

Normally a Starbucks inside another establishment is like Starbucks-lite. This is an exception. These gals (especially Liz) are phenomenal. Quick service, and exception drinks. They have even remembered my wife’s order, which is impressive! I highly recommend both this Starbucks and this Kroger. 👌