Starbucks Coffee Company

I had a horrible experience at this Starbucks tonight. We ordered two drinks through the app and went through the drive thru to pick them up. We waited for a while even though the line was not long at all. When we reached the window the young man did not acknowledge us at all or provide any update on our order. He didn’t even look in our direction and continued taking other drive thru orders. After waiting a few minutes of waiting, I spoke up. His first response was “I am in the middle of taking an order.” I explained that a simple update such as “your order is being prepared” would have been helpful after waiting fifteen minutes for a mobile order and then additional time at the window. He responded in a combative tone and said they were short staffed and that we needed to wait. He then s

Barista Lexi provided the most excellent service. She was friendly, respectful, and polite despite how busy the store. The whole staff provided excellent service and I’d recommend this Starbucks hands down. I’ve been to numerous Starbucks and I’ve had excellent service each time I go and I go at least 2 times a day…especially after work🥰

Today is January 24th today's my birthday I turned big 24 today also it's my first time being a mom I heard Starbucks does free coffee on your birthday and then I heard something about you had to had the app I had a app and I had the account at least I thought I did I just didn't remember the password I'm terrible at passwords I tried to get to reset my password in to get that through my email but I wasn't getting an email so instead I made an account and I put my birthday on it so I went to Starbucks today I normally get a caramel ribbon crunch it's my favorite I love frappes but it is a very cold day and it's about the storm I had work at 7:00 this morning and I do have work tomorrow so I was going to get a hot coffee some kind of candy good sweet with whipped cream I went up there and I

Barista Lexi provided the worst customer experience I have had in my 25 plus years of going to Starbucks. This is the second bad experience I have had with her. The first time was at the drive thru. Today same bad attitude as if the customers are bothering her to do her job. First of all she didn't have a name tag on so I had to ask the manager what her name was. I used my points to get my drink today. I reminded her that I asked for Carmel Crunch topping in my drink. Her facial expression, sigh, mumbling, and the way she placed the Carmel Crunch down was unacceptable.

The staff here was super nice and took great care of me. They offer free refills as long as you are dining in and everything was great. Just off the highway as well!