Starbucks Coffee Company

The people at this location are very nice. My order has come out exactly as I want it everytime. I go there once a month as I pass through Lampasas The bathrooms are usually clean. I mobile order in when I'm about 2 miles out. It usually ready unless it lunch time or just after work. Sometimes weekends can be busy as well.

Usually have an OK experience at this location. Not today. Alex with the black beanie and glasses could really use some training in customer service. Rude and aggressive in her tone when talking to customers. She approached me as I waited for my app order and while I was trying to tell her that one of my 2 coffees (that were exactly the same order on the app) was out but I was waiting on my other - worried maybe the app messed up or something…she basically barked at me that she was busy and the only person working and would be making it soon. There were 3 other people working with her…& when I put my hands up and said I was just letting you know what else I was waiting on, since you know, you asked me. Then she came back even more aggressive and tried to say she’s just trying to communicat

How it should’ve gone, Me: “ Hi, I’d like two large ice waters please… Starbucks employee: Sure thing go ahead and grab two bottled waters and I will make 2 cups of ice for you. That’ll be $5.90” Emma is the worst. Just drove three hours from Dallas, Texas to Lampasas to see my grandkids play soccer, stopped at Starbucks to get two ice waters and had a five minute conversation about buying bottled water and getting separate cups of ice, extremely aggravating. I said I’m happy to pay for the ice. She said I can’t sell you ice water. There is no button to ring that up. (Stares at me blankly) I said I need 2 waters and I need 2 cups of ice. She said you have to buy two bottles of water. I said that’s what I’m here for, to pay for 2 waters with ice. She said well, there’s no way to ring up

Bought wife a hot chocolate and a breakfast bun....she enjoyed it....can't give 5s, bc price is just too crazy. Service was very nice, but still a little cold. Atmosphere was ok

Driving late traveling and stopped in after almost falling asleep at the wheel & Larie was the sweetest, funniest, & best cure ever to get re-energized to make it back on the road again!! She is a gem & such a people person!! Starbucks, you have the kindest & most valuable asset around in Larie! She suggested a great drink to replace my long lost toffee nut flavor that is long gone. 1 million stars out of 5!!!