Starbucks Coffee Company

This is my first time at this Starbucks. I don't come here often because I usually take a different route to work in the morning. We just had a big snowstorm so I'm taking the main road today just to be safe so I decided to stop by. Cuz I see the two workers that are there this morning. They were both taking orders and making the orders at the same time. They were attentive to everyone who came into the store this morning and got the orders out at appropriate time of manner. I appreciate their efforts and work today. Thank you

I stopped by for some beans and received top-tier service from John. He really knows his stuff when it comes to coffee origins and flavor notes. He took the time to recommend a bag that matched exactly what I was looking for and ground it perfectly for my French press. It’s rare to get that level of specific expertise and attention to detail. Highly recommend asking for him if you need a recommendation!

App having issues and wouldn’t not search for Starbucks, I had to close and open app many times and still showing couldn’t find any Starbucks so I ended up using Apple Maps which took me 15 min away from my work I’m sure it wasn’t the closest one so I’m here 1h later at Starbucks having the worst costumer service experience waiting at a Starbucks that I had to take turn pike to be on so I also paid tolls s this is insane

I always tip at the drive-through. As an experiment I gave no tip last time. It was obvious that the employee was annoyed. She turned very cold and made me wait what felt like an eternity for my coffee. When she handed it to me she gave me an obnoxious smirk. Tipping culture for the drive-through window has destroyed the food service industry. I'm overly polite to everyone and I was treated like garbage for not leaving a tip for handing me my coffee. I'll never set foot in any overpriced and under serviced Starbucks again. I'm going strictly local

Today 1/18/25 at 12:10pm I called to give feedback on the quality of the food I received from this location. I order from this location 2-3x a week, and I usually get the same thing every time. A young girl answered the phone and I explained to her that their sourdough grilled cheese has been off the last 2 times I ordered it. Instead of being hot and crispy, like usual, it has been soggy, and the cheese inside hard and not melted. I explained I order this every week and have never had this issue before. She stated that it's a pre-packed item that they just heat up (which I already knew), but, she said that probably the quality of the product they receive has gone down. I went on to explain to her that in addition to the food being bad the last 2 times I ordered, that my drink has also arr