Starbucks Coffee Company

I’ve been a regular at this location, and a Starbucks customer, for years, but things have been going steadily downhill. There’s no consistency between drinks (I’ve even had to explain the recipe more than once). The store is often staffed with just one person on the floor, and when I’ve asked to speak to a manager I’m repeatedly told no one is available. The café is frequently dirty and they’re often out of basic ingredients. I’ve also been overcharged multiple times because new employees aren’t properly trained. After they scan my app and make a mistake, I’m told they can’t issue a refund since there’s no manager on site, so I’ve had to call corporate to get my money back. All of that might be forgivable if the customer service felt welcoming, but two newer staff members have been consi

When I went to this Starbucks, I ordered the caramel brûlée latte with a gift card, and aside from it tasting completely different from past experience, it had a hair in it, and was spilling out the sides. I went back in and asked for credit, but the employee refused. I then asked her if she could replace it with another drink that cost the exact same but she again refused. Because I didn’t want the same drink that was so bad, I paid to get another. When it came out after about 10 mins it was completely melted, covered in dissolving whipped cream, and tasted absolutely terrible. I got no compensation whatsoever, and paid for two drinks that I hated, and ended up throwing away.

Appalling service and beverages. My daughter ordered a frozen drink from a surly barista whose team delivered a melted, spilling beverage with a black, curly hair in it. When my daughter requested either credit for the contaminated drink or else a replacement drink of the same size and price, the barista refused and told her she needed to "call corporate." We then paid for another drink that came melted, spilling, and with my daughter's name deliberately misspelled on the cup (she had spelled it out carefully for the barista more than once). It should be a no-brainer for a properly-trained and managed team member to apologize, to quickly remake a loyal Starbucks customer the clean, correctly mixed drink that she requests, and to deliver it with a smile--particularly on Christmas Eve.

While sometimes severely understaffed, the spirit and the quality at this Starbucks is amazing!!! I come often and while the line can be frustrating sometimes, I have never gotten a bad drink. Sara and the guy with the beard work so hard and move that line! Thank you ❤️❤️❤️

It’s a cookie cutter version of every Starbucks that is in a target. And just like every other Starbucks, the service was spot on. Kind of respectful people and I have nothing bad to say!