Starbucks Coffee Company

Pulled up to the drive thru. Greetings were exchanged. I told her my order, which was Grande hot matcha latte Oatmilk 3 pumps of vanilla syrup Extra scoop of matcha No foam She puts everything in and then tells me “ our drinks don’t come with foam”. 1. I use to work for Starbucks, so I know what I’m talking about 2. There’s a foam option on the app So y’all need to educate your staff on the knowledge of the drinks Lastly, after she tells me “the drinks” don’t come with foam I get my drink with foam.

I travel all over the country for my job and have visited more than 65 Starbucks locations, so I feel pretty confident when I say this: the Hickory Creek Starbucks is one of the best — if not the best — I’ve ever been to. The staff here are genuinely warm and welcoming. They remember their regulars, ask how you’re doing, and actually seem invested in how your life is going. It’s not just about getting coffee and moving on. They turn a routine stop into a moment of real human connection. You can get coffee anywhere. What you don’t get everywhere is the feeling that someone cares whether your morning starts off right. This team does that consistently, and it makes a difference. They make me feel better about my morning every single time. If you’re lucky enough to have this Starbucks as yo

Poor Customer service skills and petty staff. I forgot to ask for an ice water at the speaker and asked for it at the window and was met with a reprimanding comment “next time can you order that at the box”? If I’m paying you $8+ for a coffee, I would appreciate it if you just handed me the water without a comment. The barista that had to make the ice water was petty enough to fill the cup completely with ice and a shot of water. I understand you may have procedures and policies to follow when it comes to taking orders at the window, but a simple ask of an ice water shouldn’t really fall into that realm. Considering there was no one else in the drive thru, I’m struggling to understand why this was such an issue. I’ve worked in customer service for 10 yrs and this is not how you do it. Espe

We ordered pickup through the app. App said our order would be ready in around 12minutes & it was. No one was really in the store, but there was a long drive thru line. Only issue was the espresso was extremely burnt. Usually the flavors added will somewhat disguise bad espresso. However, in this case it was so bad we couldn’t finish our drinks. 🥴

I only went through the drive through here one time, which will tell you how positive an impression this Starbucks location and its employees made on me. It was my birthday, and they were so kind to me. Excellent service, fast drive through, quality drinks 👍🏼