Starbucks Coffee Company

This location has an ongoing issue with order accuracy and professionalism, and it needs to be addressed by management immediately. This was not the first time my order was made incorrectly by the same barista. I ordered an Iced Chai Cream Pumpkin Latte with 4 pumps of caramel and extra caramel drizzle. Instead, I was given a Pumpkin Cold Brew, which is a completely different beverage. When I returned the drink and calmly explained the mistake, there was no apology, no acknowledgment of the error—just an “oh.” The drink was then remade with visible attitude, which is already unacceptable from a customer-service standpoint. To make matters worse, the drink was STILL remade incorrectly the second time. At that point, this is no longer a simple mistake—it’s a pattern of carelessness, poor

Frequently visit this location and today we were met with an unfortunate circumstance that will result in us not returning. I went in to buy 2 coffees. When I walked in there was a three person line, no big deal. I waited my turn, and when it was my turn to step up, the employee looked to the next customers like I wasn’t even there. Again no big deal. I noticed the barista working very hard so I decided to tip! When I did that, the employee didn’t thank me for the business or the tip. A little frustrating but wasn’t going to make it a big deal. I then waited 14 minutes for two drinks and when he handed me the wrong size I politely said sir I ordered larges and they said back, “you get what you pay for”. I would never ask for anything free because I’ve worked in customer service for over

One of the younger male employees needs to be retrained in customer service. I went there twice and both times he made me feel extremely uncomfortable by making weird facial expressions and exaggerated eye contact. I thought it was a failed attempt at flirting but still inappropriate. Then the second time he did the same and then when I was getting seated as well as leaving he was staring at me and whispering to his co-worker. Just awkward, weird interactions and makes me extremely uncomfortable to be here!

Do not come here during rush hour from approximately 8:30am-9:30am M-F. I stood in line for 25 minutes to order my drink, and another 25 minutes waiting for it to be made. 50 minutes for an iced coffee is ridiculous. This location cannot handle rush hours. My experience before or after 8:30am-9:30am has been better.

Friendly staff and always good drip coffee. Actually, this location has the new coffee machine. As good as the original drip.