Starbucks Coffee Company

Man I've been to a lot of Starbuck around the country, and I must say this has been my best experience! A special shoutout to the store manager, who doing an outstanding job leading the team. You can really feel the positive culture here—from how staff interact with customers to how seamlessly everything operates. It’s clear the manager sets a high standard and genuinely cares about both the employees and the customer experience. My order was not quite right and this manager step right in and fixt it immediately! This location is a great example of how a well-run Starbucks should be. Highly recommend stopping by if you’re in the area.

Got two drinks we get all the time. I had to return my drink three times. I got a venti ice Carmel latte with cold foam. We got the drinks they didnt put cold foam on it, then they didn’t add the Carmel. We also got a grande vanilla bean Frappuccino with two shots of expresso and got basically a cup of whip cream with a shot in it. Was not at all enjoyable to attempt to drink. We also sat in line at the window for 10 minutes.

I visit this location 1-2 times per week. The staff are always friendly! My orders are always right. Occasionally there is a delay even when ordering well ahead of time via the mobile app. It's typically always when someone new is handling the food. It appears to be a pretty stressful part of the job honestly, especially for new employees. I think they need an additional warmer and perhaps 2 people running it when it's busy.

Really gone downhill since management changed. The old manager made sure to know frequent customers by name and always resolved problems with a smile. New manager is always rude and condescending and the staff just generally seems miserable since she took over. I have been going to Starbucks in this plaza since I was a little girl when it was inside Citizens, so I've been holding out for a while hoping that it was just them adjusting, but I'm over it. Penfield is faster, more accurate, and the workers are nicer - my advice is to go there instead

They need to learn how to make drinks. Ordered a caramel ribbon crunch frap. It suppose to have whipped cream on bottom and crunchy things and then whipped cream on top. Had no crunchy things at all and only whipped cream on top. If I pay almost 8 dollars for a drink I want it made correctly