Starbucks Coffee Company

Walked in with my friend and we stood at the counter 5 minutes without a SINGLE employee (there was about 6) greeting us or acknowledging that we stood at the counter. I understand that the drive thru is a priority but saying hello to a customer and acknowledging their existence is an expectation. There was such a "mean girl vibe" in there. We walked out without ordering anything and very angry.

This staff is AMAZING!!!!!!! We were visiting from out of town for a hockey tournament! We did a pickup order. Ended up placing it at the wrong location 18 minutes away. These girls/ladies were so kind and helpful! Not only did they fulfill our order. They did it with a smile. They were so kind, pleasant, helpful, and understanding!!!!!! They were super busy huge Sunday rush (November 9th 12:45) and they still accommodated us so graciously!!!! What a great crew!!!! THANK YOU!!!!!!! Keep up the great work. Thanks for going above and beyond! ♥️

Decided I would get Starbucks before going shopping. It’s 7am and no line. When I get to the drive thru, the employee named Kelly, she wears glasses, very rude in the drive thru as I’m ordering. Has an attitude to her tone. Not a way for anyone to start their morning. Save your time to go to the Otsego Starbucks that is 5 minutes away, staff is lovely over there!

Went in with my son to get a birthday treat when we were standing at the register one of, 3 or 4 of the birestas in the store at the time said they were only taking online and drive through orders. For a company that has always prided them self on customer service and the friendly barista that knows your name and your order. This experience did not live up to that. Im not sure why they would not have been able to take our order at the register if they could still ring up the drive through. Hopefully this does not become a standard practice. I did try to leave a discrete message to that only that store could read, But I could not find a way to reach out to them directly. I love starbucks and hope I never have to go in and play menu simulator like taco bell has done. It is a cold experience.

This startbucks is definitely one of the best locations. I leave early for work, so at 5 am they are open and all so friendly and it's just a great way to start my day! Their drinks are always almost perfect too