Starbucks Coffee Company

I have had several issues with ordering my drink the way I like it at this location. I have been ordering it for the last 15+ years this way. The staff and the manager have both given me issues and I spoke with other locations to find out what the policy is and Ive also spoken with corporate who said the store should be following the policy of the company. I've never had an issue at any other location. I've litterally ordered this drink over 2600 times and never had a problem.

I have yet to have a bad experience. The staff here is fantastic. They are all so upbeat and just know how to make someone’s day better and brighter. My drinks are always made perfectly. 100 stars!

The service is hit-or-miss. It is not uncommon to wait at least 5-10 minutes for a walk-in mobile order that was placed at least that amount of time prior to arrival. I do enjoy coming in the mornings, though improved timeliness in order fulfillment is an area where there is room to grow.

I’ve tried to be patient with this location, but the service keeps getting worse. This morning I ordered a large iced white mocha with extra whip cream through the drive-thru. Not only was there NO extra whip, but I was given a short straw so I couldn’t even drink my coffee properly. After work I stopped back just to get a larger straw, and no one offered to replace or remake the drink—just handed me a straw and sent me on my way. This is not the first time my order has been messed up here. When customers are paying high prices, the least you can do is get the order right or make it right when there’s a mistake. I ended up wasting my money and couldn’t even enjoy my coffee. Really disappointing customer service and zero effort to fix their own mistake.

My one and only complaint is the volume of the music, there is no need for it to be blaring so loudly as if we are in a club. I came here to enjoy my coffee and study but I unfortunately do not have noise cancelling headphones so that won't be possible. I honestly don't know if it's normal for a study/work environment to have music blaring all day so if it is, my bad. Anyways they always make my drinks perfectly and so yummy!