Starbucks Coffee Company

Ordered an iced pumpkin spiced latte with some customizations and received a completely different item. There was no pumpkin sauce or caramel sauce in the drink at all. It’s frustrating because you’re charged extra for the customizations and then you don’t receive what you paid for. It wasn't busy, there was a minimal amount of customers inside and no line in the drive thru so I’m not sure what the issue is. This location has gone downhill.

Heinous excuse for an establishment. If you want to be lectured by someone who can’t do their job efficiently this is the place to go! Bad attitudes, slow service and cold food! I’ve had to report this store twice to Starbucks and get my money back because they can’t even heat up a sandwich properly. I’ve worked at two Starbucks cafes simultaneously and it was a lot more pressure than one line and one drive thru. Hire people with customer service skills who can deal with fast paced environments! Current staff is not it.

Rude customer service as other patrons said. There’s a weird vibe in there. Very uncomfortable feeling. Whole staff is weird acting. No acknowledgement when I walked in. Lady didn’t ask my name to put my name on the cup. My cup just sat there, no one else was there cause it was late. I had to finally go up and ask if it was done, and remind the lady she didn’t ask for my name. She just looked at me w no apology, Like she didn’t know she was supposed to ask. Yeah ok. Won’t be wasting time here anymore. You can Do better Starbucks!

Used to work in Starbucks and been coming to Starbucks for 20 years… never had to wait more than 10 minutes for coffee. The drive through line did have about 6-7 cars waiting but still…. I waited for a total of 14 mins, the person in front of me had a mistake and in her drink, the person in front of her left upset bc he had been waiting for so long… the people were not nice .. and they added whip to my drink when i specifically asked for no whip cream. Was disappointed …. And I Love Starbucks … so it was hard.

Order a sandwich with bacon and after sinking my teeth into it, I realized it was raw. After opening the sandwich I saw the bacon was barely cooked and was GREY! I went back and at first they didn’t want to toss it then after refunding me and handing me a complementary sandwich(which was also undercooked) they asked for the other one back as well. You can’t make this up. Unreal the lack of care in the food service industry.