Starbucks Coffee Company

The customer service is slowly getting better. I came to inside this store a couple weeks ago and I remember my wait time being really long and the atmosphere was unlikeable so I stopped coming to this store. But then I came in a few days ago, and I got my drink in no time(and there was an actual line too so its not like the store was dead) and there were smiles throughout the store. I remember Katie and Maji in particular portrayed a more welcoming tone for me in comparison to the last time I was here so I really appreciate that!! Overall much better experience.

This location is good for the convenience of drive-thru and the customer service. The workers are always friendly and keep the drive-thru line moving. The main issue is that they don’t make drink orders correctly. This is the only locations I have been to that makes a sweet cream cold brew seemingly without any sweet cream. It looks like an iced coffee with splash of milk. I would rather park my car and walk into a location that makes my drink correctly.

One of the only reasons why I like coming to this location is because of Mekdes. If I could give her 5 stars I would. She is the funniest and sweetest Barista I’ve known to date. She cares and it shows when she even asks about how my baby is doing. Otherwise, this SB location has a lot of young people working there now. This new generation of workers really needs to step it up with their customer service skills. Making direct eye contact and greeting customers politely goes a long way anywhere.

Drive thru always has a long line but typically moves quickly. Really friendly servers and delicious coffee. Thanks for the pup cups!

The customer service here so disregard customers. every time I order on the mobile app but today i order coffee Espresso shots at drive through the lady take my order and I said cần I have a 4 shots espresso maybe my English is not good because i am Vietnamese that’s why she don’t understand and she laugh me. mem isn’t funny when you service customers like that. so you need need to lean how to service customers. u have to respect customers and they respect u ok. when I get at the window to pick up my coffee and other lady she get mad when I complained the the lady take my order why she laugh me and she said u not regular customers here what i order coffee starbucks if u don’t close your mouth im not service you. what wrong with you. i drink coffee from Starbucks almost 10 year. What u mea