Starbucks Coffee Company

I have been to this Starbucks in the Safeway in Annapolis quite a few times. Each time was worst than the last. I do not mind tolerating attitudes, but I do have a problem when my order is not made correctly nor am I given the correct proportions. I had ordered a grande white mocha, and by the time I got home, my coffee was a bit cold. I take the lid off of my coffee to heat it up in the microwave, and I find that the grande I had ordered was clearly not filled up. Additionally, each time I have gone to this Starbucks, all but 2 employees that I’ve met have given the worst customer service. I have worked as a supervisor at Starbucks, and while it can be extremely busy and difficult in terms of orders and customers, it’s another thing to have a blatant disregard for customers’ orders.

My understanding is that Starbucks is a "coffee shop." The way that this concern first made its name was by engaging in various for-profit coffee merchandising activities in Seattle Washington. Having gained popularity, Starbucks then expanded and branched out in their offerings. Starbucks also extended its reach by opening outlets throughout the US. Currently, Starbucks offers a wide variety of delectables, beverages, specialty coffee beans, containers, etc. Right? Still, Starbucks achieved its success selling coffee with a capital "C." Honestly, this is pretty common knowledge. I asked for a large, grande, astronomical, colossal, or what have you, dark roast coffee at the Starbucks in Safeway the other day. After some delay, the attendant stated that they "did not have any dark roast."

I tried with this location for the second time . First time my order was wrong via drive thru . Second time I experienced the WORST customer service with the young lady at the front taking my order I believe she had glasses, horrible attitude and kept moving her hand as I spoke as if to rush me to order. There was nobody behind me . I asked for light ice in my drink and received an “iced” matcha latte with NO ice. The sticker on my cup even said light ice. Baristas were polite though. I would go to one of the many Starbucks nearby.

Service is always good. They make drinks a little differently at this one than other ones I go to so I hesitate what to order. I will ask how they make them first. The " medicine ball" just tasted like water at this location. I have not heard them ever say they were out of something though.

New barista's are rude and overcharged me because they were on a power trip. Tagged pastries while i waited to have my order taken. Also, they were extremely demeaning to thier female coworker. There're plenty of Starbucks worth driving to in the area. Avoid this location. Train your barista's better.