Starbucks Coffee Company

I just left and always ask for light ice and this is what they’ve given me on two separate occasions the past week. I genuinely don’t know why I even come here.

VERY IGNORANT and UNPROFESSIONAL. An employee named Sarah kept making rude remarks about me wanting only 1 scoop of matcha instead of four. I have a sensitivity to caffeine. As a customer we should be able to customize the drink to our own liking. Sarah kept using the drive through head set to talk about me in FRONT of me to the other employees. Ridiculous.

I am not the type of person to leave reviews let alone a negative review, but I have not had worse service at a coffee shop than I did today. The girl taking my order was on the phone with her friend while I was standing there. She walked around and did other things then came over and asked me what I wanted while still in her phone conversation. I told her I would like a pistachio creme frappachino. When she asked if I wanted coffee in it I said “no thank you” because at this point it was past 5pm and I am very sensitive to caffeine past a certain time. Before I could even finish paying, she walked away again with the machine still saying to “wait for your barista” I waited for a couple minutes until she was back to ask her if the payment went through. When I got my drink, it was not the

I’m not sure why I ever stop at this location every time I do there’s always issues or they’re extremely rude. I just stopped today to get a caramel ribbon crunch and with extra crunch and they pretty much just gave me a slushy. There is no whipped cream on the bottom with crunchies in it .. nothing. Last time I went there a woman argued with me about me, requesting extra crunchies and i even offered to pay for extra crunchies but she refused. I even told her that no other Starbucks gives me an issue and she just continue to say no I can’t do it and that drink sucked as well.

lately when i have visited this location, the baristas have been rude and passive aggressive. not to mention the drinks tasting unlike their name (when i order sugar cookie latte, all im tasting is coffee) and sometimes when there’s no line my food will be given to me lukewarm. according to their website for the past year, they close at 9pm. so i visited the drive through at 7:35pm. ordered just fine, but upon arriving to the window, the worker rudely reminded me that they closed at 8pm as if we were inconveniencing them, or as if we arrived super close to closing time (there was no line at this time btw). if you don’t immediately order in the drive thru, you will be snapped at and spoken to in a rude manner. tonight i went by to order, no line again, and was asking what my friend wanted