Starbucks Coffee Company

I'm writing this review because I had many challenging experiences with Ms. Ophelia's customer service. I'm disappointed that this seems to be a recurring issue, as noted by other reviewers. She is a valued member of the team, and I believe she has the potential to improve. I hope this can be addressed so that she can continue to be a positive presence for customers.

Negative customer service!! I ordered a regular hot coffee. One employee took my payment, and another handed me the coffee. Unfortunately, the coffee was almost cold when I received it. When I mentioned that the coffee was not hot, there was no apology or acknowledgment of the issue. I was simply looked at without any response. I then politely asked if I could please have a hot coffee. The employee just took the coffee back and appeared to reheat the same coffee using a machine which l am OK with this, but the thing that I’m not OK is during this time, there was no communication, no apology, and prolonged uncomfortable eye contact that made the interaction feel awkward and unwelcoming. I could argue with the worker since she was looking at me very rudely but l did not , as I was short on t

Worst experience, time and time again. Now I am super annoyed because I can't get a direct email to share. One run around after the other. This business obviously doesn't care about their business or the community it serves. Reading reviews about a barista that consistently is rude for over a year now. What are you doing? I got a cup of steamed milk today that burned my mouth while having zero coffee in it. What the heck? I saw this person treat people terrible for 15 mins while I waited for my 6.00 cup of steamed milk that scorched my mouth. Ridiculous.

They should really CLOSE this location — one of the worst staffs I’ve ever dealt with. This has to be one of the worst Starbucks locations I've ever been to. The service was incredibly slow despite there being barely anyone in line. It took over 20 minutes to get a simple iced coffee, and when I finally got it, it was wrong — twice. Not sure what’s going on with management here, but it’s clear that they HATE certian customers Definitely not up to Starbucks’ usual standards. Better to close this worst Shole location.

This service sucks, when they got my order wrong they got an attitude with me, and look at my like I was stupid or something and it taste horrible. And after they remade my drink they still made it wrong, and at that point I just wanted to go. NEVER GO HERE.