Starbucks Coffee Company

Been waiting more than 15 mins for my drink, got the food right away. When I went up to ask what’s going on, they had to look for the order and realized they misplaced it. They need to get more organized with the orders and make sure that they do them on the order they were received

Every single time I have gone to this Starbucks (which isn’t frequently) they always mess up my drink or give me a drink that isn’t blended or stirred correctly. This time I came to get a drink I asked for a grande iced blonde latte with oatmilk, they gave me a hot drink so I told them kindly I ordered it iced, they made me a new one but it wasn’t what I asked for. I don’t even want to try it bc it genuinely feels like they gave me the second drink with spite. They added pumpkin to my drink, and whip cream and there is a layer of I don’t even know what at the bottom of the drink. Very bad service I didn’t even want to go back anymore I was just very upset at that point.

This was my second bad experience, and I should have never come back. I placed a $90 order for my four children, and the order was made incorrectly. When I called the store to address it, I was met with immediate attitude. No greeting, no professionalism honestly, I wasn’t even sure I had called Starbucks based on how the phone was answered. I hadn’t even explained the issue yet. If you don’t like your job, fake it or get a new one. Customers should not be punished for asking for their order to be made correctly, especially after spending $90. I’m a paying customer expecting basic customer service. This location failed twice. I will not be returning.

I picked up my mobile order around 10 am today (Saturday). While I had to wait longer than expected after factoring in the longer wait suggested on the app, the staff working this morning was absolutely AMAZING and deserve to be praised. They were moving quickly and very clearly overworked (at one point an employee said there were 45 drinks pending). All was done with a smile and positive attitude. In particularly, I’d like to give a shout out to one employee working on mobile orders (I believe the name started with a Y). Very pleasantly surprised this morning!!

Absolutely do NOT go to this location. This is by far the worst Starbucks experience I’ve had—and I’ve visited many locations across the country. The staff here is incredibly slow, inefficient, and borderline indifferent. They seem overly relaxed, even giggling and chatting with each other while customers are lined up waiting. At one point, something spilled or dropped, and instead of responding quickly, they just laughed it off. Mistakes happen, but there’s a time and place for joking around—and it’s not while customers are waiting and service is already dragging. I saw a staff member struggling to complete drinks due to an issue with the faucet. Meanwhile, two other employees nearby were just standing around talking. The drinks were clearly ready—just needed lids—but they completely ig