Soulman's Bar-B-Que

I usually go to the Soulmans in Mesquite but visiting the one in Terrell will never happen again...The girl in the drive thru followed no instructions of my order even when I repeated it 3 times, she wasnt friendly at all , then when she gave my order it was still missing items, repeated what she forgot in my bag, she slammed the window went back to get what was missing and still forgot something AGAIN, still had attitude and when I got home food was dried out, old and burnt, no cheese, no sauce...just a waste of $21 and they will NEVER see me again..I ended up trashing the food and eating a bowl of cereal...No excuses when they are a stand alone restaurant that wasnt even that busy.

I had a 3 meat plate- ribs (was given 2), sausage, and brisket. I had double green beans for a side (im on keto- the other sides looked good). The ribs were tender. The brisket had no visible smoke ring but was tender. The sausage was good. My only complaint is the portion size for $28 with a drink was rather small. I do understand margins and food cost, but if you have to go ahead and raise the price. I left hungry.

Came to the drive thru and waited no one answered. Closing time is 9pm and it was 7:56 when we pulled up. Went around to the window and waited another 2-3 minutes and the young black girl came to the window never opened it, but stood there texting on her phone. Then turned and walked away. Very rude and disrespectful. Customer service terrible and we come here quite often. There was another man that looked our direction and never walked over. Better training is needed and also no phones while working needs to be told to your employees. So very sad

Soulman's BBQ is amazing. I got it to go and didn't have to eat it until about 40 minutes later. Guess what??? It still tasted good lukewarm. That's when you know it was good BBQ. I ordered the three meat plate with hot links (they were spicy), sliced beef, and ribs. All were good. The BBQ sauce is a little too sweet for my tastes, but it's good. I ordered the spicy potatoes (would not order again) and the cabbage. The cabbage was awesome! I will be back.

Second time to eat here this week. Clean establishment, wonderful food, good prices and friendly staff. Try it, you'll love it.