Soul & Smoke - West Loop

Just had a super disappointing experience with Soul and smoke and Uber eats… I placed this order around 7 pm on a Monday night and although I was able to order as an option apparently they were sold out of brisket- Which was pretty much half of our meal. Instead of trying to contact me via phone or cancel the order on Uber eats They deliver my order without the brisket and a note telling me to contact Uber Eats…. They didn’t even try to include something to substitute the brisket! Pretty bad customer service- To top it off the rib tips were super dry! Go to Wilma’s instead

The brisket sandwich was savory & tender with a generous helping. Try it with the gold sauce and a sweet potato on the side. Stacy took the time to answer all my questions about food sensitivities to make sure my first meal was a great experience. She I like that they use biodegradable packaging for to-go containers instead of Styrofoam. And the baked goods were tantalizing. Can't wait to try them next time. The quality of food outranks the nearby vendors. Your taste buds will not know you're in a food court at Ogilvie Transportation Center.

Wow, this little spot was amazing. Too good to be tucked in the food court along with some big brand name restaurants. That is the only reason I give the atmosphere a 4 star. I have been to the south for some good southern food and this was by far better. The brown butter cornbread was mouth-watering, the grits had an amazing taste profile and the brisket sandwich and pulled pork sandwich was excellent. Would go back in a heartbeat.

I LOVE Soul & Smoke. My favorites are the smoked turkey tips & smoked chicken gumbo. Delicious every...single...time! This location is within a food hall ans stays open ptetty late, 9pm. It's tucked into the far left corner. There is plenty of shared seating. It's more of a self-serve model, so you order on the kiosk/tablet and present your order # when called. Now, they may run out of your favorites, so get there early or order online to be sure. What we had: - Grits (flavorful, creamy) - Smoked Tips (a fave) - Greens (pretty good, may have vinegar base) - Mashed potatoes (I forgot to try these) - Cornbread (buttery, soft)

Man, this food was delicious. My husband & I just happened to walk in the food court & spotted this joint. We had the shrimp & grits, mac & cheese, red beans & rice, & a po'boy. Everything was seasoned & delicious!! Too good to be in the OTC food court!! We definitely will be back!!