Sophie's Cuban Cuisine

The food was good. I love the beef empanada. Others love their spicy green sauce, which you can buy in pints. The Cuban sandwich was OK. The service was fast. They had a lot of different options with hot food. I like the pernil with plantains, rice, and beans. I spent about $15 per person.

My first time and experience at Sophie’s, customer service was horrible. I ordered my food at the counter just before going to church a few doors away. I receive better customer service at Burger King. Server V had an attitude with me, although I was polite with her. I don’t understand was it because of my race?

Quality and service has gone completely down hill but because I’ve been a long time customer I didn’t want to completely give up on them. Last week I ordered for delivery and it took close to 2 hours, food was cold and nowhere near the quality it used to be. Then tonight I ordered again, 2 hours and no update on my app. Called the restaurant and it was clear they literally just forgot to make it. Not only that but the guy on the phone didn’t even apologize and just told me to call and order over the phone next time. Unless you want to go thru a high probability of not receiving your food in a timely manner I would avoid.

Got the ropa vieja for 18$ when I got to school to eat I was VERY disappointed and upset that it was mostly veggies and no meat !! For 18$ I should have more carne. Smh do better especially for students near by.

I purchased the $9.99 Bake Chicken with Rice and Beans and a side of plantain. I’m not sure which part of my meal was bad but I immediately felt sick to my stomach while eating my lunch. Ended up sick when I got home.