Sonic Drive-In

Zero stars!!!!! Awful/rude “You didn’t get that from here.” That statement was dismissive and insulting. I know exactly where I purchased my drink, I live next door to this location. That’s what the GM said to me. You wonder why customer service is at an all-time low. It’s because Individuals in managerial roles don’t know what customer service is so how can they coach a team to provide excellent customer service. Learned behavior. Her abrasive tone prompted me to ask for her name, she identified herself as the General Manager, Joanne. I take serious issue with management being combative and dismissive tone used toward a customer. The decision to challenge my honesty rather than seek clarification is absurd. Managers set the standard for their teams. When a general manager models disres

I was the only customer when I ordered and it still took over 5 minutes to get my food. I actually tipped the carhop because she was polite, but she never came back to check on me. Order was accurate, fresh, and hot. The boom box is an awesome deal, worth the $5. Had the cheeseburger and Chicago dog. Love those peppers and pickle on the dog. Their cranberry sweet tea is definitely the best drink they offer. Bathroom was clean, but they had some generic latch lock on the door, instead of fixing the door handle.

I get a drink from here almost everyday on my way to work. Today I ordered my usual, and when I was able to take a sip, I noticed it tasted like all carbonation. So the syrup must have been out. I called and let the woman on the phone know what happened, she apologized, and asked if I would like to come back any time today to get a new one. I believe her name is Joanna, she's the general manager. Great customer service.

Don’t let the historical older reviews scare you away. This location went through a change in ownership/management not too too long ago, and they’ve REALLY turned everything around. Service is polite and quick (we usually pull up, not drive through), portions are great, and the food tastes like what Sonic is meant to. We used to avoid this place on the occasions we’d go out, but it’s really turned around since the overhaul. The drive through line is always warped when we drive by, but don’t forget to take advantage of the drive ups as well. Give it another try!

I ordered a Chocolate Covered Strawberry Shake that’s on the board. It’s the shake that was promoted as the “Reba Shake”. On two attempts to obtain the actual shake, I was handed two different shakes and neither one represented the actual shake. This is the second shake that was handed to me, along with my purchase receipt. Now with all due respect, does that look like the order I received? No. I was given a chocolate shake. I’m driving to Chesapeake and I live in Suffolk, just to order the shake I want. I wasn’t going back to the location, nor would it be in my best interest to ask for the shake again. I was probably talked about and something smart said about the fact that it was incorrect in the first place. I trashed the shake when I got home. I never touched it. It was to be a small n